Thank you for shopping with Epic Tees! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy and a refund process to ensure that your shopping experience is as smooth as possible.
Returns
We offer a 30-day return window from the date of receipt for any items that you wish to return. To initiate a return, please follow the steps below:
- Contact Us: Reach out to us via email at [email protected] or by phone at +1 208-581-3104 to request a return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.
- Condition of Returned Items: All returns must be in their original condition and packaging. Items that are damaged, used, or altered in any way may not be accepted for return.
Refunds
Once we receive your returned item and it is processed, we will issue a refund to the original payment method (PayPal). Please note the following:
- Refunds will be processed within 10 business days from the date the returned item is received.
- We do not charge any restocking fees.
- If you paid via PayPal, the refund will be credited back to your PayPal account.
Exchanges
If you would like to exchange an item for another, the quickest way to ensure you get what you want is to return the item you have and place a new order for the desired item. Once we accept your return, you can proceed with a separate purchase for the new item. This ensures a fast and efficient process.
Shipping Costs
- We offer free shipping on all orders.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
- We recommend using a trackable shipping service for your return to ensure that it arrives safely.
Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receipt. We will assist you in resolving the issue by offering a full refund or a replacement, depending on your preference.
How to Contact Us
If you need assistance with a return, exchange, or refund, or if you have any questions, please reach out to our customer service team:
- Email: [email protected]
- Phone: +1 208-581-3104
- Address: 9819 Braewick Dr, Houston, TX 77096, USA
Thank you for shopping at Epic Tees! We appreciate your business and are here to help with any questions or concerns you may have regarding returns and refunds.